Online Order Experience — Delivery Delay & Consumer Rights. Slewo

A very negative customer experience was recently shared with our editorial team regarding an order placed with @slewo_com A dining table was ordered online faaar before a move, Christmas, New Year and a planned housewarming. At the time of purchase, delivery was indicated as taking several weeks. Based on that timeframe, no alternative supplier was considered.The table arrived approximately six months later.The difference between “several weeks” and half a year is significant. While many online retailers include general terms allowing delivery variations, such a delay inevitably raises questions about transparency and competitive fairness. If a realistic six-month timeline had been clearly understood, the purchasing decision might have been different.Communication during the waiting period was described as polite but reactive. There were no proactive updates, no clear acknowledgment of the scale of the delay, and no visible effort to offset the inconvenience. Even a small goodwill gesture — for example, complimentary assembly of the table upon delivery — could have demonstrated care. According to the account shared, this did not happen.Because the table did not arrive for half a year, gatherings had to be moved to restaurants, resulting in additional expenses. Law case?Situations like this also highlight how, during checkout, customers may accept general terms without fully focusing on every clause — though sometimes even careful review does not change the outcome. When delays of this scale rarely escalate into formal legal cases, similar practices may continue within the market.A reminder to clarify realistic delivery timelines in writing before placing major online orders.